Help Desk-Salt Lake City

General Position Summary:

The Computer Support Specialist is responsible for installing new computer hardware and software, troubleshooting and resolving computer hardware and software problems and performing various network maintenance tasks.

Core Responsibilities:

Set up basic computer hardware and software

Provide support for IT systems (PCs, Printers, Copiers, Fax Machines, Phones, Servers, Network Hardware) Troubleshoot and repair. Determine priority level, cause of problem, appropriate solution and deliver solution in timely manner based on priority level. Interface with users to ensure IT related business requirements are being met. Familiarize new users with IT systems. Create instruction/procedure documents to assist users with difficult tasks. Perform user training when necessary.

Set up basic network hardware and software

Perform Server Maintenance

　

Maintain Antivirus Protection

Maintain detailed inventory of IT Equipment

Maintain Phone system.

Maintain Citrix servers, and all published applications used in-house as well as across the internet

Maintain and administer company e-mail system(Lotus)

Miscellaneous

• Install and maintain network printers.


• Keep printers stocked with paper.


• Assist other IT staff with their duties as requested.


• Assist with other projects as requested by a member of management.

Maintain IT to User relations (translate techno-babble to layman).

Assist with moving equipment when users relocate.

Assist with testing of new systems prior to release.

Setup and maintain user e-mail accounts.

Ensure secure internet access to user e-mail accounts.

Monitor e-mail storage for size constraints, and make necessary additions or adjustments.

Train new users on e-mail system.

Train existing users on advanced e-mail concepts.

Perform regular maintenance on the servers, including operating system updates, Citrix software updates, and updates to published application software.

Troubleshoot connection issues, researching causes and solutions.

Test updates to client connection software (ICA Client) for compatibility with our current computer systems and clients.

Add new published applications, configuring servers and user access rights and privileges.

Perform phone administration on ShoreTel VOIP system

Install new phones when required.

Assist users with phone problems.

Run audits on computer configuration and software.

Log new items, changes to existing items.

Ship equipment as requested.

Install and configure Corporate Standard Anti Virus Software.

Perform regular updates of Anti Virus Software.

Take appropriate remedial action against viruses that threaten corporate IT systems.

Regularly monitor Virus Alerts to stay familiar with current threats.

Generate user awareness of virus threats and Anti Virus procedures.

Regularly check servers to confirm functionality.

Monitor and update Backup jobs.

Log Backups and swap tapes.

Restore from backup as necessary.

Maintain inventory of off-site backup storage.

Install Patches, Service Packs and Updates.

Set up user network accounts and security.

Install and repair CAT 5E cables.

Install and connect Switches and Hubs.

Keep records of wiring plan.

Education and/or Experience:

Minimum of 2 year associate degree from an accredited college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.

Bachelors Degree in Computer Science or Information Technology is highly preferred.

Must be able to work in a team environment as well as individually.

Must have excellent verbal and written communication skills.

Must be able to work with users at all levels of the organization.

Proficient with Microsoft office programs (Word, Excel, PPT, Project etc).

Excellent time management skills in order to complete responsibilities in a timely fashion.

Results oriented with a sense of urgency for user satisfaction.

Provide excellent customer service and analyze problems effectively at all times.

Passionate about technology and its applications to advance business goals and objectives.

Ability to thrive in a fast-paced, high energy, change-oriented environment.

Provide a positive, professional, empathetic and customer-focused demeanor.

Able to succeed in compliance oriented environment while still providing service excellence.

Required Qualifications:

Preferred Qualifications:

• Programming experience in the following: ASP.net, C-Sharp, HTML


• Experience with Data warehousing, SQL server, Progress and Oracle


• Web Forms, SSIS/SSRS and other report writing tools, SharePoint

Requires ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Reasoning Ability:

Microsoft Certified Systems Engineer (MCSE) certification

Computer Support Specialist (A+)

Configure hardware.

Install Operating System, Networking and Application Software.

Install Patches, Service Packs and Updates.

Perform necessary configuration of software.

Install hardware.

Perform upgrades as necessary.

Imaging computers using Ghost and other applications.