Tier III Support Technican with Vmware VDI experience

This position has been put on hold.
The VMware VDI Tier 3 Support is responsible to coordinate, implement, support, maintain and troubleshoot computers, networks, and other devices.

Fully functioning professional with experience in most aspects of system support and technology. Incumbent's ability encompasses broad knowledge required within the support specialty area. Functions independently and produce results that meet standards of quality, timeliness and acceptability with minimal supervision and general direction.

Job Essentials

*Performs onsite analysis, diagnosis, and resolution of information technology problems (computers, networks, IP phones, wireless, printers, scanners, etc.), and recommends and implements corrective solutions.

*Assists other teams to resolve issues.

*Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related  hardware and software in order to deliver required desktop service levels.

* Resolves and documents resolution of service desk incidents and requests in a timely manner as specified by approved Operational Level Agreements and Service Level Agreements.

* Participates in the Implementation and support of network devices and systems.

* Participates in completing projects following enterprise standards. Assists in ensuring that key stakeholders both inside and outside of Information Systems are updated on project status, issues, barriers, etc.

* Assists in creating and maintains critical support documentation in the enterprise defined knowledge repository.

* Implements enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices.

* Assists in defining enterprise standards, processes and procedures.

Minimum Requirements * Bachelor s degree OR four or more years of Information Systems experience.

* Three or more years of system support experience

* Experience with VDI/VMware

* Must have a valid driver s license (Position may often require individual to travel between facilities to provide support)

* Proven experience with troubleshooting principles, methodologies, and issue resolution techniques

* Experience working in a team-oriented, collaborative environment

* Knowledge of applicable data privacy practices and laws

* In-depth understanding of networking fundamentals and active directory

* Expert knowledge of industry standard word processing and spreadsheet software

* Working knowledge of industry standard email systems

Preferred Qualifications

* Bachelor s degree in Information Systems

* Experience supporting virtual computing environments, preferably VMware technologies

* Experience in a healthcare environment Please Note All positions subject to close without notice